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Privacy Policy

Effective Date: November 7, 2026

Welcome to the privacy policy of NC FITNESS GEAR PTY LTD. This document outlines how we collect, use, store, protect, and disclose your personal information when you use our e-commerce website located at www.ncfitnessshop.com, as well as all related services, purchases, and interactions you have with our brand. At NC FITNESS GEAR, we are a team of long-time fitness lovers dedicated to removing barriers that keep people from moving daily, by delivering simple, reliable small fitness gear built for tight apartments, packed workweeks and on-the-go schedules. Your privacy is of the utmost importance to us, and we have designed this policy to be transparent, easy to understand, and fully aligned with applicable Australian privacy regulations and global data protection standards for e-commerce platforms.

1. Information We Collect From You

We only collect information that is necessary to provide you with a seamless, secure, and personalised shopping experience for our curated range of fitness products including yoga blocks, compact resistance bands, adjustable mini dumbbells, small massage rollers and all our best-selling workout essentials. The categories of information we collect include:

1.1 Information You Provide Voluntarily

  • ‌Account and Profile Information‌: When you create an account on our website, we collect your full name, email address, contact number, and preferred fitness preferences if you choose to share them, to help you build a steady, sustainable fitness habit with our gear.
  • ‌Purchase and Order Information‌: To process and fulfil your orders, we collect your billing address, shipping address, payment method details (we do not store full credit card numbers on our servers, all payment processing is handled through PCI DSS compliant third-party payment providers), and order history including the specific small fitness gear you purchase.
  • ‌Communication Information‌: When you reach out to us via our contact email frore@ncfitnessshop.com, phone at +61 410 603 535, website contact form, or submit testimonials about your experience using our fitness gear, we collect the content of your messages, your contact details, and any additional information you choose to share with us.
  • ‌Survey and Feedback Information‌: If you participate in customer surveys, product feedback requests, or reviews of our workout equipment, we collect your responses to help us improve our product offerings for busy lifestyles.

1.2 Information Collected Automatically When You Use Our Website

  • ‌Device and Technical Information‌: We collect your IP address, browser type, operating system, device model, and unique device identifiers when you access www.ncfitnessshop.com to ensure our website functions correctly across all your devices.
  • ‌Usage and Browsing Information‌: We collect data about the pages you visit on our site, the products you view, your time spent on each page, click patterns, search queries you enter on our store, and your navigation paths to help us optimise our product displays, make it easier for you to find the compact fitness gear you need, and improve your overall shopping experience.
  • ‌Cookie and Similar Tracking Technology Data‌: We use cookies, web beacons, and similar tracking tools to remember your preferences, keep you logged into your account during your shopping session, save items in your cart, analyse website traffic, and deliver personalised promotions that align with your fitness interests. You can adjust your browser settings to refuse cookies at any time, though this may limit some functionalities of our website.

1.3 Information We Collect From Third Parties

We may receive limited information from trusted third-party partners, including:

  • Payment processing providers, who share necessary transaction confirmation information to verify your completed order.
  • Social media platforms, if you choose to connect your account on our website via your social media profiles, you may share basic public profile information with us to simplify your account creation process.
  • Shipping and logistics partners, who share delivery status updates with us so we can keep you informed about the arrival of your adjustable mini dumbbells, yoga blocks, or other fitness gear.

2. How We Use Your Collected Information

We strictly use your personal information only for purposes that are directly related to providing you with our e-commerce services, and the operation of our fitness gear brand, including:

  1. ‌Order Fulfilment and Service Delivery‌: To process your payments, arrange for shipping and delivery of your purchased fitness products, send you order confirmations, tracking updates, and handle returns, refunds or after-sales support requests. For example, we use your provided shipping address to ensure your small massage roller arrives at your home, no matter if you live in a tiny apartment or a shared living space.
  2. ‌Personalised User Experience‌: To tailor our website product recommendations to match your fitness habits, show you gear that fits your busy on-the-go schedule, and adjust our website content to align with your preferences. This includes suggesting our compact resistance bands if you frequently view portable workout products, to help you find gear that fits perfectly in your work bag for quick desk stretches.
  3. ‌Customer Support and Communication‌: To respond to your enquiries sent to frore@ncfitnessshop.com, answer your questions about product usage, warranty details, or shipping timelines, resolve any issues you encounter with your orders, and provide timely after-sales assistance. If you share feedback that our gear helped ease your post-run muscle soreness, we may reach out to invite you to share your experience as part of our customer testimonials if you consent to this.
  4. ‌Service Improvement and Product Development‌: To analyse aggregated website usage data to fix technical bugs, optimise our website performance, develop new small fitness gear products that meet the needs of our customers with packed workweeks, and improve our existing product lines based on your feedback.
  5. ‌Marketing and Promotional Notifications‌: With your explicit consent, we may send you email newsletters, exclusive discount offers, new product launch announcements, and fitness tip content tailored to your interests. You can opt out of these marketing communications at any time by clicking the unsubscribe link at the bottom of every marketing email, or sending an opt-out request to our contact email.
  6. ‌Security and Fraud Protection‌: To verify user identities, prevent unauthorised account access, detect fraudulent transaction activities, protect our website and your personal data from data breaches, and ensure the security of all users browsing and shopping on www.ncfitnessshop.com.
  7. ‌Legal Compliance‌: To comply with all applicable Australian laws, court orders, government regulatory requirements, and respond to valid legal requests from public authorities.

3. How We Share Your Personal Information

We will never sell, rent, or lease your personal information to any third parties for their independent marketing purposes. We only share your information in the following limited circumstances:

3.1 Authorised Service Providers

We share necessary information with trusted third-party service providers who perform critical functions on our behalf, including:

  • Payment processing providers, to handle secure transaction processing.
  • Shipping and courier partners, to deliver your ordered fitness gear to the address you provided.
  • Website hosting, cloud storage, and IT maintenance providers, who help us host www.ncfitnessshop.com and maintain the security of our digital systems.
  • Marketing automation and email service providers, who help us send you newsletter content if you have subscribed to our mailing list.
    All of these service providers are bound by strict data protection agreements that require them to protect your personal information, and they are not permitted to use your data for any purposes outside of the services they provide to us.

3.2 Business Transaction Circumstances

If NC FITNESS GEAR PTY LTD undergoes a merger, acquisition, asset sale, or partial business transfer, your personal information may be transferred to the relevant new business entity, under the requirement that the new entity continues to abide by the terms of this Privacy Policy, and provides you with equivalent privacy protection.

3.3 Legal and Safety Requirements

We may disclose your personal information when we are required to do so by applicable law, legal processes, or valid requests from public authorities. We may also disclose your information if we determine that disclosure is necessary to protect the rights, property, and personal safety of NC FITNESS GEAR, our website users, the general public, or to enforce our website Terms of Service.

3.4 With Your Explicit Consent

In any scenario not outlined in this policy, we will always seek your explicit prior consent before sharing your personal information with any third party.

4. Data Storage and Protection Measures

All your personal information is stored on secure servers located in compliance with Australian data protection regulations. We implement a series of industry-leading security measures to protect your data from unauthorised access, misuse, disclosure, alteration, or destruction:

  • All sensitive data transmitted between your browser and our website is encrypted using TLS 1.3 technology, to ensure your information stays protected during transmission over the internet.
  • Our servers are protected by enterprise-level firewalls, regular security patches, and 24/7 real-time security monitoring systems, to detect and block unauthorised access attempts.
  • Our internal team follows strict data access permission controls: only a limited number of authorised staff who need to access your information to process your orders or provide customer support are granted access to your personal data, and all access activities are logged and audited regularly.
  • We conduct regular security audits, employee data protection training, and data breach response drills to ensure we can respond to any potential data security incidents rapidly, and minimise any possible impact on your personal information.

We will retain your personal information only for as long as it is necessary to fulfil the purposes outlined in this policy, including for as long as your account remains active, to complete any pending orders, comply with our legal retention obligations, resolve disputes, and enforce our agreements. Once your data is no longer required, we will securely delete or anonymise it in full compliance with applicable regulations.

5. Your Rights Over Your Personal Information

Under Australian Privacy Act 1988 and applicable global data protection laws, you hold a range of rights related to your personal information, including:

  1. ‌Right to Access‌: You can request a copy of all the personal information we hold about you, at no extra cost for standard requests. You can submit this request by contacting us via the methods outlined in Section 7 of this policy.
  2. ‌Right to Correction‌: If you find that the personal information we hold about you is inaccurate, incomplete, or out of date, you can request us to correct and update your information at any time. You can also edit most of your profile details directly in your account settings on our website.
  3. ‌Right to Deletion‌: You can request us to erase all your personal information we hold about you, subject to a few exceptions: for example we are not required to delete information we are obligated to retain for legal, tax, or accounting purposes.
  4. ‌Right to Restriction of Processing‌: You have the right to request that we pause the processing of your personal information in specific scenarios, such as when you contest the accuracy of your data, or when you object to our lawful processing activities.
  5. ‌Right to Data Portability‌: You can request us to provide your personal information in a structured, machine-readable format, or transmit the data directly to another service provider, where technically feasible.
  6. ‌Right to Object‌: You can object to our processing of your personal information at any time, including opting out of our marketing communications as outlined earlier in this policy.
  7. ‌Right to Withdraw Consent‌: If you have previously given us consent to process your personal information for specific purposes, you can withdraw that consent at any time, without affecting the lawfulness of processing we conducted before your withdrawal.

To exercise any of these rights, you can contact us using the contact details provided in Section 7 below. We will respond to your legitimate request within 30 business days, and we will never charge you a fee for submitting or processing standard requests, unless your request is excessively repetitive, unfounded, or requires disproportionate technical resources to process.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, new service features, updates to legal regulatory requirements, or feedback from our valued customers. When we make material changes to this policy, we will update the “Effective Date” listed at the top of this document, and post a prominent notification on the homepage of www.ncfitnessshop.com, or send you an email notification to inform you of the changes before they take effect. We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of our website and purchase of our fitness gear services after the effective date of the updated policy will be deemed as your acknowledgement and agreement to the revised terms of this Privacy Policy.

7. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, our data protection practices, or wish to exercise any of your rights related to your personal information, you can contact us at any time through the following methods:

  • ‌Company Name‌: NC FITNESS GEAR PTY LTD
  • ‌Website‌: www.ncfitnessshop.com
  • ‌Contact Email‌: frore@ncfitnessshop.com
  • ‌Physical Contact Address‌: 144 Bridge Road, Keysborough VIC 3173, Australia
  • ‌Contact Phone‌: +61 410 603 535

We will review and respond to all your privacy related enquiries promptly, and work with you to resolve any issues you may have regarding your personal data. If you are not satisfied with our response to your concern, you also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the national regulatory authority for privacy matters in Australia.

At NC FITNESS GEAR, we are committed to making fitness accessible for every busy lifestyle, and that commitment extends to protecting your privacy as carefully as we design our reliable, easy-to-use small fitness gear. Thank you for trusting us with your personal information, and for being part of our community of fitness lovers building steady, sustainable workout habits together.