Effective Date: November 7, 2026
Welcome to the official Shipping Policy of NC FITNESS GEAR PTY LTD, the operator of our e-commerce website www.ncfitnessshop.com. As a team of long-time fitness lovers who specialize in carefully curated small fitness gear built for tight apartments, packed workweeks and on-the-go schedules, we designed this shipping policy to ensure you receive your compact resistance bands, adjustable mini dumbbells, yoga blocks, small massage rollers and all our best-selling workout essentials quickly, reliably, and with full transparency for every step of the delivery journey. This policy applies to all orders placed on our official website, and outlines clear terms for shipping coverage, processing timelines, delivery rules, shipping fees, and solutions for potential delivery issues to help you seamlessly fit your new fitness gear into your steady, sustainable daily workout routine.
1. Order Processing Timeline
Every order you place on www.ncfitnessshop.com goes through a strict quality check process before we hand it over to our courier partners to ensure the small fitness gear you receive is perfect for your lifestyle. All standard in-stock orders received and confirmed with successful payment before 2PM AEST on business days (Monday to Friday, excluding national Australian public holidays) will be processed, quality inspected, and handed over to our shipping team the same day. Any orders placed after 2PM AEST on weekdays, on weekends, or on public holidays will be processed on the next following business day.
We will send you an order confirmation email to your registered email address immediately after your payment is verified, and a separate shipping notification email with your unique tracking number the moment your order leaves our warehouse located at 144 Bridge Road, Keysborough VIC 3173, Australia. You can use the provided tracking number on our courier partner’s official website to view real-time updates of your parcel’s location at any time.
2. Shipping Coverage and Delivery Timelines
We currently provide full, wide shipping coverage across all states and territories of Australia, to make our simple, reliable fitness gear accessible to every busy fitness lover no matter where you live. The estimated standard delivery timelines for different regions are listed below:
- Metro areas of Victoria, New South Wales and Queensland: 2 to 4 business days after the order shipping notification is sent.
- Regional areas of Victoria, New South Wales, Queensland, South Australia and Western Australia: 4 to 7 business days after the order shipping notification is sent.
- Tasmania, Northern Territory and other remote island regions: 7 to 12 business days after the order shipping notification is sent.
For customers who need their fitness gear faster to fit into their upcoming workout plans, we also offer an express shipping option that cuts delivery time down to 1 to 2 business days for all metro zones, and 3 to 5 business days for most regional zones. You can select the express shipping option directly during the checkout process before completing your payment.
Please note that these are estimated timelines, and very rare unexpected delays caused by extreme weather, courier network temporary disruptions, or public holiday peak periods may extend delivery times slightly, and our support team will proactively reach out to you with updates if any such situation affects your order.
3. Shipping Fee Rules
We set our shipping fee structure to be fair and accessible for every customer who shops with us:
- All standard orders with a total cart value of AUD 79 or more qualify for free standard shipping anywhere within Australia, no extra hidden fees added at checkout or delivery.
- For orders under AUD 79, a flat standard shipping fee of AUD 7.99 will be applied to your order at checkout, no matter which delivery region you are located in.
- Express shipping attracts a flat fee of AUD 12.99 for all eligible regions, regardless of your order total.
We never add any unexpected surcharges, hidden processing fees, or remote area delivery surcharges to any order, even if you live in a regional or remote zone of Australia. The full shipping fee you see listed during your checkout process is the final shipping cost you will pay for your order.
4. Delivery Instructions and Protocols
To ensure your fitness gear parcel reaches you safely and avoids unnecessary delivery delays or failed drop-offs, please provide a complete, accurate delivery address and active local contact phone number during the checkout process. Our courier partners will attempt to deliver your parcel directly to your provided address, and if no one is available to sign for the parcel at the time of first delivery attempt, the courier will leave a notification card at your doorstep, with instructions for you to reschedule a re-delivery for free, or pick up your parcel at your nearest local courier pick-up point.
We highly recommend you select a delivery address where someone will be available to receive the parcel during regular business hours, such as your home address, workplace address, or a trusted local parcel locker location, to avoid missed delivery situations. Our team can help you adjust your delivery address free of charge any time before your order is dispatched from our warehouse, just contact us with your order number and your new full address to process this update.
5. Delivery Issue Support
If your tracking information shows your parcel has been marked as delivered but you have not received your fitness gear, or if your parcel arrives with visible external shipping damage, please contact our customer support team immediately via our email frore@ncfitnessshop.com or call us at +61 410 603 535. Our team will work directly with our courier partner to launch a full investigation within 2 business days, and provide you with a full solution, including a free re-shipment of your ordered products at no extra cost to you, once the issue is verified.
If you have any other questions about our Shipping Policy, our customer support team is always ready to help.
- Company Name: NC FITNESS GEAR PTY LTD
- Official Website: www.ncfitnessshop.com
- Contact Email: frore@ncfitnessshop.com
- Physical Warehouse and Office Address: 144 Bridge Road, Keysborough VIC 3173, Australia
- Contact Phone: +61 410 603 535
Our entire team of fitness lovers works hard every day to make sure your small fitness gear arrives at your door on time, so you can start enjoying your quick, convenient daily workouts without any unnecessary delays.