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Refund and Returns Policy

Effective Date: November 7, 2026

Welcome to the official Refund and Returns Policy of NC FITNESS GEAR PTY LTD, the operator of our e-commerce website www.ncfitnessshop.com. This policy applies to all purchases of our curated small fitness gear, including yoga blocks, compact resistance bands, adjustable mini dumbbells, small massage rollers and all other workout essentials we design for tight apartments, packed workweeks and on-the-go schedules. At NC FITNESS GEAR, we are committed to delivering simple, reliable tools that help you build a steady, sustainable fitness habit, and this policy is built to ensure a fair, transparent process for all post-purchase requests, while explicitly upholding our core rule that standalone partial or full only-refund requests without product return are not permitted under any standard circumstances.

1. Core Policy Rule: No Standalone Only-Refund Requests

Before detailing our full returns process, we clearly state this non-negotiable term first for all customers: We do not approve any pure “only-refund” requests that do not involve the return of your ordered fitness gear. This policy applies to all scenarios except confirmed cases of verified defective products that are proven to be irreparable and unsafe for return, which will be assessed on an extremely limited case-by-case basis by our dedicated support team.
All customers who are unsatisfied with their order, encounter issues with their purchased gear, or wish to cancel their order post-delivery are required to complete the full product return process first, before they can be eligible for a full refund, store credit, or free replacement. We will never process a full or partial refund for any order where the customer retains possession of the purchased NC FITNESS GEAR product. This rule is designed to keep our pricing fair and accessible for every fitness lover who shops with us, and prevent misuse of our support processes that would impact our ability to deliver reliable, affordable small fitness gear for every busy lifestyle.

2. Eligibility Requirements for Returns

To qualify for our return process that will lead to your refund or exchange, all returned products must meet the following requirements:

  • All return requests must be submitted within 30 calendar days from the date you receive your fitness gear. Any requests submitted after this 30-day window will not be approved for return.
  • The returned product must be in its original, unused, and resellable condition, with all original packaging, tags, accessories, and free bonus items included. Products that show obvious signs of heavy use, damage caused by improper operation, accidental drops, or misuse that does not align with the product’s official usage guidelines will not be accepted for return.
  • Customised or personalisation-added products that we produced exclusively for your individual order are not eligible for return, except in cases of confirmed manufacturing defects.
  • Promotional free gift items that were sent to you as part of a bundle order must also be returned alongside the main purchased product to complete the return process.

3. Step-by-Step Return Process

To start your eligible return request, follow these simple steps:

  1. ‌Submit Your Return Request‌: Contact our customer support team directly via our official contact email frore@ncfitnessshop.com, or call us on +61 410 603 535 during our business hours (9AM to 6PM AEST, Monday to Friday). Provide your order number, the full name on your order, and a clear description of your reason for return, alongside clear photos of the product if you are reporting a potential manufacturing defect. Our team will review your request and respond with a pre-paid return shipping label and detailed return drop-off instructions within 2 business days.
  2. ‌Ship Back Your Product‌: Pack the product securely in its original packaging, attach the provided pre-paid shipping label to the outside of the parcel, and drop it off at the designated courier location specified in our instructions. We cover all standard return shipping costs for all eligible return requests within Australia.
  3. ‌Product Inspection and Confirmation‌: Once our warehouse team at 144 Bridge Road, Keysborough VIC 3173, Australia receives your returned parcel, our quality check team will inspect the product within 3 business days to confirm it meets all our return eligibility requirements.
  4. ‌Process Your Refund or Exchange‌: After your returned product passes our inspection, we will process your chosen refund, store credit, or free product replacement immediately. Refunds will be issued back to your original payment method, and typically take 3 to 7 business days to reflect in your account, depending on the processing speed of your payment service provider.

4. Special Scenario Terms

For specific special cases, our policy follows these clear rules while still upholding our no only-refund core principle:

  • If you receive a product that is confirmed to have a manufacturing defect, we will give you the option to either return the item for a 100% full refund, or request a brand new free replacement shipped directly to you, no only-refund option without returning the defective product will be approved.
  • If you receive an incorrect product that does not match the item you ordered, you just need to send the wrong item back to us via our provided pre-paid label, and we will ship you the correct item at no extra cost, or process your full refund once we receive the returned incorrect item.
  • If your order arrives with visible shipping damage that affects normal use of the fitness gear, please take clear photos of the damaged outer packaging and the damaged product within 48 hours of delivery, share these with our support team, and send the damaged product back to us, we will process your full refund or replacement immediately after receiving the returned damaged goods.

5. Contact Us

If you have any questions about this Refund and Returns Policy, need help submitting a return request, or want more details about our process, you can reach our friendly customer support team at any time:

  • Company Name: NC FITNESS GEAR PTY LTD
  • Official Website: www.ncfitnessshop.com
  • Contact Email: frore@ncfitnessshop.com
  • Physical Address: 144 Bridge Road, Keysborough VIC 3173, Australia
  • Contact Phone: +61 410 603 535

Our team is made up of the same group of long-time fitness lovers that founded NC FITNESS GEAR, and we will work with you to resolve every post-purchase issue fairly, while ensuring our no only-refund rule is applied consistently across all orders to protect every member of our fitness community.